Well, naturally, the email address used by the Ford SYNC Help desk guy to send me the zipped installer to update my MS SYNC equipped navigation system was no longer valid. When I replied to it asking how to tell if the update took, I received:
Thank you for contacting the Business Assistance Center.
You have replied to a service request that is closed in our system. If you feel this is an error or have another inquiry, please contact the department through normal channels.
Sincerely,
Ford Motor Company
So, with no case number or such to which I can refer, I had to educate some Help desk person all over again about what I need.
Having done that, I feel like I hit the jackpot, help-desk-wise, in that the person I got this time suggested simply having my Ford dealer update the SYNC software the next time I go in for an oil change. “They should just give you a complementary software update, if you ask them to.”
If only I’d known…